I have now been an Web africa client since January 2012 and the thing that motivated me to go to Web africa was your 7 rolling window with the uncapped accounts as I exactly predict when I will be throttled and when not, as this was my biggest concern when I was with other ISP's I was throttled for ...
It's going on to the 4th month that I have not been able to use my internet. Yet I'm still being billed every month, and even had my line blocked because i refused to pay. I've logged the fault numerous times, only to get a sms saying my line is fixed. When I get home, nothing has changed. So not ...
I have been logging complaints about a slow line with Telkom Internet from the 07Dec13, Refs: 372CTK071213, 195CTK081213, 200CTK081213, 979CTK091213, 221CTK241213. Each of these have been closed and even though I spoke to the call centre (who hung up calls in certain cases), the service still ...
Good morning. I applied for an ADSL line and I got a SMS saying that it would be installed on the 30th December and I must make sure someone was there ALL DAY. I especially arranged fpor someone to be there. Nobody pitched up. At 4pm we phoned and they conformed that they would still come, but they ...
Reported my ADSL to be not working or very slow on the 30 November. 0.30 meg per second on a supposedly 10 meg line which has never ever given me better than 3 meg. Each time I speak to a customer support agent they ask me to reset the modem and they will reset the port. I have done this in an ...
I cancelled my Telkom 10G contract and was contacted by a lady who offered me an uncapped contract for a far cheaper rate. I told her that I would refrain from cancelling and take her offer. Since then it has been downhill. At a later date I missed a call from Telkom and received a voice message ...