I was on a BA flight yesterday leaving OR Tambo international airport at 2pm to Cape Town. My father had built and handcrafted a small wooden side table for me which weighed just over 3kg. My bag was only 13kg so I thought I would be able to check both in and still be under weight, which wasn't the ...
I booked my ticket through customer care on Thursday evening around 07.00pm. Discussed with Elen and booked the ticket. She told me that whe will send me the booking reference number and she gave me the PNP payment reference number. She also told me that you have to pay the amount in 24 hours. I ...
I have always supported Kulula, and have always been happy with their service. However, since travelling from King Shaka to Lanseria lastnight, my opinion has now changed. I checked in a parcel which contained a drill sealed in a box. I requested it to be indicated as fragile, and left the item at ...
We were going down to the coast for a 30th birthday party and were booked for flight MN 625 to Durban. When we arrived at the check in lines we still had 5 minutes left before the gates closed. A lady by the name Carmen told us we were in the wrong queue (Although none of the queues were marked) ...
1.Dear Customer Care Manager I had a very unpleasant accident on the flight no EK 761 from Dubai to Johannesburg on 6.July 2013 The seat 36 G is a really problematic. During the flight early after the taking off I wanted to go to the toilet. It was dark and the cupboard over my head was extremely ...
Upon check in the attendant was pre occupied with the painting of her nails, and checked me in as a gentleman on a different flight. The in flight service was embarrassing, hearing the flight attendants personal conversations as if I was in their canteen! One attendant even got another one to take ...