I have 2 issues with the way info is displayed on Kulula's website that is clearly misleading. Like when you have to tick a box to NOT receive promos, it's something called 'Dark Patterns'. What REALLY annoys me is their lack of response. 1) Available Seats: Some flights indicate e.g. 3 seats ...
Booked a 1 way ticket & mistakenly put my wife's middle name as surname. SAA Customer Care told me that nothing could be done, as once ticket is issued, no name change is allowed. Thus I was supposed to buy a new ticket & submit the wrong one for refund. As simple as the process appeared to ...
Flying back from JHB to CPT, I wanted to change my Flght to an earlier time/day. I am a SAPS Trainer who regulary fly to Gauteng wth Kulula. My issue is the automatic surcharge levied when you change your flight of well over R300! As I often pay out of my own pocket, I find that charge to be ...
On the 8th of August 2013 I took a bus from Pietermaritzburg to Johannesburg. Upon arrival at the Midrand drop-off, I proceeded to collect my luggage with the luggage ticket I was given when boarding the bus. A piece of my luggage was missing and despite a thorough search for it, the driver was ...
I'M TIRED OF BUSSES DRIVING LIKE . PLEASE DO SOMETHING ABOUT YOUR DRIVERS ...
I booked a trip from jhb to Cape Town, including car and hotel via the website. No complaint about the flight or car, but the hotel is busy with renovations. Not nice with the noise and thee smell of dust in the air if you suffer from asthma. At least they should inform you about it beforehand. ...