I live in Cape Town and fly every week to Jhb .
For 10 years my Business partner and I have loyally always only used SAA.
6 Months ago I switched to British Airways for the simple reason that when changing a flight there is no charge.
SAA charges anything from R700 upwards for changing, and this is despite that it is the same class ticket.
SAA lost 2 very loyal clients .
A Big heads up for British Airways for getting it right.