Message to all ye who are planning on making a booking with British Airways, aka Bad Attitude... see below for what happens if you make a mistake, oops!!
And watch their reply on this site... They will tell me to log a complaint onto their website, so, like most corporates, they will do ANYTHING to avoid speaking to their customers, while doing EVERYTHING to inconvenience us as much as possible.
Super... Read on.
When am I going to receive my R16, 532 refund for the erroneous booking I made 2 weeks ago, and for which I think I've been punished enough by being told by your customer 'care' staff that it's my 'fault' and 'that's our process'... And for this wonderful service I've had to make 3 phone calls, and wait a MINIMUM of 12 minutes for SOMEONE to answer, all the while listening to your promotions, in which I have NO INTEREST at all.
How about some REAL customer SERVICE British Airways? How about thinking about your customers once in a while? Those who pay your salary!!
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