AfricaComplaints.com » Traveling & Tourism » Complaint / review: SAA - My bags were lost! | #2928

SAA
My bags were lost!

My luggage was lost somewhere between beijing international airport and johannesburg, this is totally unacceptable! saa takes responsibility for our luggage and when the luggage gets lost, SAA is not very helpful, it has now been long enough and no one has contacted me with regards to the lost luggage.

SAA has a policy whereby they only pay 20usd per kg for lost luggage, i find this utterly unacceptable! certainly not for an international flight, i had perfumes in my bag which was worth well over 20usd per 100g!!! we are not allowed to carry perfumes as handluggage and so it had to be sent via checked in baggage only to be lost or or whatever the case may be!

I will not recommend SAA to anyone dispite the fact that the staff on board the aircraft were amazing, the fact that SAA does not take adequate resposibility for my lost goods is reason enough never to use the airline again. the staff at the saa call centre for lost luggage are als rather incompitant as when i contacted them to enquire about the status of my lost luggage, i was told to 'come to the airport and search for your luggage" after spending several hours at the airport just a few days prio

Date:

Company: SAA

Country: South Africa   City: Johannesburg

Category: Traveling & Tourism

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