I was on a Kulula flight from Johannesburg to East London, in the Eastern Cape. I reclined my seat and the woman behind started kicking the back of it. When I looked behind me to see what the problem was, she started telling me to put my chair upright because she is claustrophobic. Disturbed by her approach and manner of request, I declined and informed her that I had paid for my ticket and had a right to recline. When I said that, she started kicking even more violently, and kicked my chair so hard, it when back into the upright position. It hurt my back and my neck from the violent jolt.
I wanted to get up, climb over my seat grab her hair and slap her silly, but held myself back and called the air hostess to address the situation. The air hostess did not address the apparent assault and harassment by the woman sitting behind me but instead chose to suggest that I move to another seat on the airline. All the seats she directed me to, did not recline at all, they were damaged.
I felt attacked and humiliated as it did not matter at all that the woman sitting behind me had been violently kicking my chair.
This is not the first time I have experienced such on Kulula.
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