I recently flew to Moscow via Emirates. When I made the booking on Emirates website I added my voyager number. Just prior to my flight I called Voyager to find out why my points have not been allocated and they told me to patiently wait until I have actually been on the flight and I gladly accepted this as it does make sense.
Upon return I realised that my points have still not been allocated and when I called them they told me that I must send them my boarding pass and that their T's and C's clearly state this. How was I suppose to know I should keep this?
Although I believe this is bad practice as they can clearly still get my flight information from my E-ticked I would have accepted this if I did not call them upfront. The agent had the opportunity to inform me to keep the boarding pass and clearly gave me the incorrect advice.
When I called them today they are hiding behind the T'c and C's and the fact that I cannot prove to them that I had a conversion with an agent.
This is pathetic business practices and in my view in contradiction to the Consumer Protection Act.
0 comments