Powered by Telkom should have been enough of a warning but against better judgement I was swayed by the promise of better pricing and service delivery. I should have known that with 8.ta being a HELLKOM company / subsidiary that service would be as bad as it gets! There are never any staff qualified to handle any sort of query. Regardless of whether it is a technical question or a billing inquiry. And who has time to hold the line for another 4 hours because you are caller number 786...
So we are told you can log in on their website. The 'Self Service' website has changed skin at least 5 times since I started using 8.ta. It is online less than 5% of the times you try to log in. How is anyone supposed to use this service? I addition, since the start of April I have been offline for at least two thirds of the month yet I am to believe that I have burned my way through 8Gb of data using ONLY e-mail on a single laptop? In two years my usage has never been higher than 1.5Gb!??? So like a fool I recharged again yesterday, still offline and can't access 'Self Service'. The local branch is as useful as can be expected.
Get some qualified staff or get out of the business!
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