Hello. My name is Sicelo Masina. Am highly irritated with the service I received with regard to a MTN account which was opened under my name. I had asked Sibonelo from the branch in protea garden (Soweto) to assist me in logging a despute to close the account. He said that he would assist me and took it up to head office. Two months later, I was informed that I have to pay for the account after I went to the above mentioned branch. I then called mtnsp legal and department only to fond out that there was no case logged for and no action was taken to sort this out. I then called Sibonelo, the he kept telling me that he was busy with a client (on several occasions). He then referred me to an "agent" and said that the agent would call. To-this-day I have not heard anything from them and I had to lease with the team myself. The matter is still dragging on and I'm made to feel like a criminal where I am the victim. It saddens me that I have to bend over backwards to prove my innocence where this would not have happened if someone did their job and not oppned the account in the first place.
This has impacted my credit record negetivel
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