I have requested MTN to investigate on why i have bad coverage and no internet at home, they said they would contact me and let me know for a way forward. The situation has just became worse. From 8 pm at night i have no internet or signal at all. People can't reach me and i can't make phone calls as well. I have spoken to a Coverage Department Consultant yesterday and was informed the tower was still out of order. After I told the guy that 2 months struggling with no feedback or a solution was for me the last he put his headset down and didn't respond after that. I have no idea what to do anymore. I have been calm and patient and nothing has been done to resolve it. If there should be an emergency, what do I do. I can't reach anyone, and other people can't reach me. The contract is on a debit order so there has been no payment issues! Why do I not receive any service??? MTN can't expect people to keep paying for a contract that someone has committed to and then no services are being delivered. I can't keep working like this. Its inconvenient and I'm getting very frustrated with no response what so ever.
Please, please help me to sort this out once and for all.
Thank you
Johann
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