MTNs internet speeds are nowhere near as fast as promised in slick ad campaigns. I've been trying to resolve this issue for more than a year. The company's abysmal service ethic and grave institutional failures are evident in my personal record of calls to the company since Feb 2013.
12-Feb Coverage Infomed that Tower 6799 was down
20-Feb Coverage Given a reference number
4-Mar Coverage Told the tower was being repaired
4-Mar Coverage Informed me to call Helpdesk
4-Mar Helpdesk Told me to call Coverage
4-Mar Coverage Don't deal with internet speed told to call Helpdesk
4-Mar Coverage Requested supervisor (Samantha) - never returned my call
6-Mar Helpdesk Told to call Coverage and ask how many people on the tower in Glencairn
20-May Coverage Coverage doesn't deal with speed
20-May Helpdesk Told I'd been throttled
23-May Helpdesk Changed NDIS to RAS
10-Jul Helpdesk Told to call Coverage
10-Jul Coverage Told to call Helpdesk
26-Jul Email MTN store Told me to call Helpdesk
As can be imagined, my frustration at being sent from Coverage to Helpdesk and back without the problem being resolved defies words. As of 27 July 2013 the problem remains unresolved.
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