MTN DEDUCTED AN AMOUNT BY DEBIT ORDER OF R2687.49 FROM MY BANK ACCOUNT FOR SERVICES.
WHEN I PHONED THEM ON THE 1 OF MARCH. REF NR, 97636154 THE CONSULTANT CALLED BRENDA SAID SHE WOULD PASS IT ON TO THE RIGHT PERSON FOR INVESTIGATION, UP TO THIS DATE I HAVEN'T HEARD FROM ANYBODY, ON THE 22ND OF MARCH I WENT TO A MTN FRANCHISE AT RIVER WALK, WHERE I EXPLAINED THE PROBLEM AND PRESENTED THE " EVIDENCE, " A DETAILED STATEMENT OF THE INTERNET USAGE, WITH CELL NR 073 452 4684, ( MY CELL NR IS 083 357 2332) THAT WAS SENT TO ME BY E-MAIL BY PRAVESHINI GOVENDER, REF: REQ 1844237, AND A CALL WAS LOGGED TO MTN, REF # 1697, I WAS TOLD THAT IT TAKES UP TO 3-5 DAYS FOR A QUERY TO BE SORTED.
TODAY 28 MARCH I HAVEN' T HAD A PHONE CALL, I PHONED THIS MORNING AGAIN AND SPOKE TO CHRISTA AT HEAD OFFICE, AND SHE SAID SHE WILL GET BACK TO ME, STILL WAITING. I CALLED MTN AT RIVER WALK, I SPOKE TO ARMAND AND HE TOLD ME HE DID SENT A E-MAIL TO SOMEONE HIGHER . CAN MTN PLEASE TELL ME WHY MUST I PAY SOMEONE ELSES ACCOUNT?
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