I'm utterly disgusted with mtn. I spent 3 days trying to sort out their Mess. I was on hold for 10 and even 21 minutes wanting to figure out what was wrong with my BIS. I phoned them fro 3 days, calling them 6 times in one day. Well, I'm still baffled! I spoke to probably 6 agents giving me different reasons all from a bad written script. They are all cut from the same cloth of stupidity!! I purchased BIS on 25/02/13 and its scheduled to expire on 25/03/13. No one could explain why it expired on the 21/03/13, I was even assured I would be refunded but several consultants later.. Long story short Mtn please refund me. Compensate me! While we are still there a few months back I phoned in and sent an email as my airtime gets depleted, I suspected that I might have WASP services but I was told no. Well my airtime is still dissappearing. Don't we prepaid clients get the same service as the poatpaid clients? I'm seriously peeved! And no one phones you back.
OH eMpTyN sort your me out please. I really don't give a toss about your technical issues.
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