My 24 month contract with MTN ended the 6th of June this year. Even before it ended I've phoned in and emailed that I was not intending on continuing the contract and would like to migrate to prepaid. I even used the online chat facilities, I filled in a migration request form. I've been phoned by consultants asking to upgrade and I've said I do not want to continue, yet they are still sending me airtime. (you can check recordings)
One of the conditions of the migration is that all airtime must be used up. I was also told I would lose my airtime which I don't mind but it hasn't happened and also contradicts the statement that my airtime must be depleted. I am not an extensive cellphone user and I always manage to come through the month with my allocated airtime. Meaning that I will always have airtime and hence my contract will continue to run. I do not have a new phone and now I'm Charged over R300 a month for R100 airtime I could have purchased prepaid. I'm to the point where I feel like just cancelling everything with MTN and moving to cell C. I know consumers have rights and I'm definitely not going to leave it here.
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