MTN have overcharged us, not loaded our included data & minutes and disconnected our service REPEATEDLY. Yet again MTN disconnected our service, without warning, as our R4000 limit had been reached. This was despite me contacting MTN querying our ridiculously high bills beforehand. We called to increase our limits. We were assured we would be reconnected in 24 hours. We called 24hrs later, and were again assured that it would be done promptly. I called again, only to be told MTN couldn't help me as the contract is in my husband's name (although a pin was set up so that I am allowed access). The operator refused to put me through to a supervisor, but promised they would call me back in an hour. A further 6 hours later, still no service. My husband called again, only to be told that the R900 the operator increased our limit by, was not enough to be reconnected. My husband asked to speak to a supervisor, but couldn't get past the bureaucracy. MTN would be quick to blacklist us if we don't pay, but repeatedly fail to provide us with the services we pay for. Surely the CPA protects us from having to buy out of the contracts when it is due to MTN's incompetence that we want to leave???
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