My problem starts during December 2012 with 8ta when I phone the Customer care to change my debit order from Standard Bank over to Capitec Bank.
The consultant advised me at that time that 8ta will deduct my current as well as the next month's payment on the next cycle.
During January 2013 I realized that 8ta did not deduct my account from Capitec Bank and I phone them again.
At that stage my internet was still active and the consultant that I spoke with advise me to make the payment manually via EFT. Unfortunately from my side it was the middle of the month and decide to let the accumulated money being deducted via my debit order.
In March 2013 I realized that 8ta still did not deduct my account and sadly I realized that my internet account was suspended.
I again phone Customer services on 9 March 2013 and ask them what the outstanding amount was. They informed that I must pay R795.00 in order for them to reconnect my service.
I made an EFT payment for that amount on the very same day and then email the payment notification to the email number the consultant gave me.
I have been struggling since the 9th of March by sending several emails to 8ta to find out when my internet connect
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