So after months of back and forth fighting it seems Vodacom Jabulani Mall is going to get away with my money after all. It's mainly because I just don't have the energy to fight it anymore and I think that's what they wanted. My case has dragged since December 2012 and now it's March 2013 I still don't have a phone. Well I have made a decision since I feel Im not good enough for Vodacom though I have been their client for so many years. I have never used any network since the time I first owned a cellular phone, I was happy with Vodacom, but now I have decided that it's time I tried other networks that will put my best interests at heart
This is the ref number I got from the email sent by Nicole Naudt on the 26 of Dec 2012, after I had initially complained, PC-ZANW-2PDQ2 (969868)
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