I wanted to upgrade my contract and get a new phone but they did not have samples instore (Northgate), so I guessed N8 would do for me. the following morning I met a friend who has N8 and I decided it is not what I want. I phoned the shop and told Muzi, to cancel the upgrade.
They effected an upgrade in 1 day but it has taken them more than 1 month to reverse it. They have meanwhile been billing me ridiculous amounts, first it was R501.63 now R2070.
James is a Franchise area manager who is never available to resolve issues, all he cares about are new sales
Mark is a store manager who either does not know how the Nashua Mobile system (Client interface) work or he just does not care for current customers.
Muzi is the shop attendant who either does not concentrate on his tasks or he just does not care for any customer who is not bringing in new business that day.
The perception I got from all Nashua Mobile staff, whether its Tsepiso in customer care, Jacob in upgrades or Avishkar Maharaj 'my' credit controller is that tehy only play nice with you on first encounter, once they know you and you try to talk to their 'un'professional help, their attitude leaves a lot to be desired
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