Following a complaint on hellopeter on about not receiving a copy of my 2 year contract, which has already expired, but which MTN refute as having expired, I have still not received a copy of my contract. On 8 February 2013 I received the below response from "Mantao" stating that they would send me my contract. It is 21 February 2013, almost a month since I have requested it, and I STILL dont have it. MTN, I have been loyal to you since 1999. Your service is disgusting. A Hellopeter complaint doesnt even envoke a response. What's more disgusting is that you are now charging me R120, 00 per month more on my contract, but deny that I am entitled to cancel it!
"Hello StanleyMoldt,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have sent through a request to our correspondence division for the proof of contract to be sent to you. We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:17343"
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