Iburst
Who is actually Resp. for getting anything done

Where to Start...

1) The quality of the service has deteriorated to the point where it is barely operational
2) Bandwidth is almost non existent
3) I tried to Call your call centre - international Norm - 20 seconds - I gave up after 10 minutes and R30 worth of airtime
4) I emailed your sales staff to inquire how to get something better as far as a wireless solution was concerned - four months ago - no reply
5) No there is nothing wrong with my infrastructure (a) I am a qualified IT Engineer, (b) The Iburst infrastructure was set up by one of your technical specialists nearly 5 years ago (c) I am using and external areal (d) my drivers are up to date

Current Example - I am trying to download a 180MB Patch Driver set for Windows 7 - 24 hours LATER - I have burnt a GB of cap restarted 8 times and each time somewhere between 50 and 130 MB of download YOUR NETWORK GENERATES AN "UNEXPECTED NETWORK ERROR" in other words - YOUR network fails

Having been an iBurst client for donkeys years, I have watched as the quality and speed of your offering has fallen, I have watched your quality of client service fall from great to non-existent!!!