I had connection problems which - though obviously on their network - Iburst tried unsuccessfully to prove were on my side. After 6 weeks of being patient, and pointing out to them what they must have known, the connection was repaired one night - must have been on their network.
All this while, my friend (connecting to a different tower - CSIR/Menlo Park) has had signal deteriorating, now to non-functional. I tested the signal with Eyeburst to find two signals tracking each other from the same distance away. Reflection most probably, that would corrupt signal. Iburst have refused to acknowledge or comment on this. Their approach to fault-finding has been method-less.
Iburst's lack of concern and ducking and diving has been rude. For the past 2 months my friend has paid for a service she has not been getting. That is breach of contract.
Fortunately she is not contracted in, so is now going to cancel her subscription, especially having seen the amazing quality and speed of mobile options. She will not get as much data as before, but at least will be able to use what she does buy.
As soon as my contract is done, I too will leave this devious and useless ISP behind.
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