I've mailed your branch at 10.15am this morning, still no reply.
My phone was booked into your branch the 3/1/2014.Your report as per your screenshot:
8/1 Collection Request
8/1 Out on collection
9/1 Rec repair centre
9/1 Pre booking
9/1 Job opened
9/1 Allocations
16/1 Technician
18/1 To be outsourced
21/1 Sent external repair centre
30/1 Received from ERC
30/1 Exchanges
30/1 Exchange issued
30/1 Assessment complete
31/1 QC 1 passed
31/1 QC 2 passed
31/1 Invoiced
It is now the 6th February, why am I still waiting if it was invoiced the 31st already? Surely you should see that a unhappy customer gets their phone back ASAP? Why am I still paying and waiting for something I cant use?
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