Email to Hicell / Vodacom H/O - STILL NO REPLY FROM THEM!!! only a reply from customer services. BIS has been sorted out however...
I have done an upgrade Sunday at the Eastrand Mall Galleria branch to a Nokia Lumia 625 and took it back on Wednesday 29 Jan, to exchange for another phone as it is faulty. The Manager of the Galleria branch advised that I will be able to do an exchange to another phone with the same value by Monday..he will phone me, It is THURSDAY 6 Feb, tomorrow and still no call. Also THE MANAGER... told me to use the Nokia's micro sim in my blackberry 8520 which use a normal sim, and as I thought, THIS CAN'T BE DONE!??? Pathetic! Also R220 for a sim swap for a phone that I did'nt have almost half a month, now R106???
VODACOM REPLY on my first complaint - THANK YOU BRADLEY FOR YOUR GREAT ASSISTANCE WITH MY BIS
Hello pygmy10,
As per our email correspondence, we are glad that you are once again connected.
The manager of the Vodacom repair shop has committed to providing you with feedback shortly via phone or email.
Thank you once again for your patience and please accept our sincere apologies for any inconvenience caused.
Kind regards,
Bradley Williams
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