Fault logged after hanging on for 82 minutes (10210).
Service desk consultant promised line would be fixed between 1 and 5 days.
Called 10210 again after 6 days to follow up, again hanging on for 55 minutes.
Agent apologised, promised that feedback will be provided.
Still waiting for any kind of response, except "your feedback is important to us".
Now, I have spend well in excess of R400 on my cellphone and 3 hours of my life to log and follow up on the fault. I have loss of income, as am unable to run my business, which is dependant on my ADSL.
When one is late with payment, line is cut and a penalty fee is raised.
Can I raise a penalty fee against Telkom? This is in breach of our contract and verbal agreement with call centre agent.
Cancel my contract with Telkom immediately, no need to come fix the line. I will not pay another sent to Telkom, and you will not put your feet inside my yard - ever.
Cheers to the worst customer experience ever!
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