Fault logged after hanging on for 82 minutes (10210). Service desk consultant promised line would be fixed between 1 and 5 days. Called 10210 again after 6 days to follow up, again hanging on for 55 minutes. Agent apologised, promised that feedback will be provided. Still waiting for any kind of ...
Prove Me Wrong- Telkom Disregards a residential Issue, (We are not their biggest customers) My Line is down almost 8-20 days a month-since 2011 Now... Since the 16 Dec 2013 My line is still not working. I am Inconvenienced terribly for costs also incurred using MY CELLPHONE SINCE> I have never ...
I put in a request to have my Telkom line moved, contacted by Telkom and was told there's no infrastructure and no plans to upgrade this year. Contacted the call centre to find out if I can only get the telephone line moved, the operator checked on the system and the new address has capacity for ...
My phone is down again - Telkom's technician was here last week to repair the same ongoing problem - whenever it rains my line goes down! This line has been down more than it has been up in the last 6 months. I have logged it on Telkom's fault reporting line and on their escalation service - no ...
My Telkom landline has been intermittently out of service for more than 6 months now. The latest is that everytime it rains the line goes down. I want a credit on my account for all of the down-time as this is most inconvenient. ...
Good day Could someone from Telkom, please assist me urgently. I recently downgraded my residential service package, as there was items on the bill I never made use of. From R570 down to under R400pm, but somehow someone must have pressed the wrong button and now it is double! My last 2 bills was ...