I have had a contract with Vodacom for more than 4 years and I am shocked at the treatment I am getting from them.
Last year I experienced financial difficulties and I was unable to pay most of my accounts on time including the vodacom account. In December my account was deleted and I called in and was advised that I need to go to their Vodashop to have it reactivated. On the 31/12/2013 the documents were sent and I never received feedback from them until I called again only to be told the forms were incorrect and I need to have the re completed. I asked the consultant at the time what i had to do to ensure that I can get the same number. She advised that it normally takes about 30 days for the number to be reallocated or given back to the company that issued the number. Since I had ported the number from MTN I also checked with them and they advised on several occasions that the number was not on their network.
The consultants at Vodacom do not want to assist me with getting my number back and MTN advised that the number has not been sent back onto their network.
I am so unhappy with how this matter was handled from when I called in to get the line reacticvated to date.
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