Shortly after MTN launched their new website, I tried logging in and was prompted to re-register. Same when trying to log into MTN Active. So I did, and followed all the steps, up to the point where an email was supposed to be sent to me with a link, which I am supposed to click on to "validate" my email address.
To this day, I have recieved no such "validation email".
This, of course, has created huge problems, as I cannot access my accounts online to (1) check balances, (2) buy airtime or data bundles, (3) change details, etc etc. The imbiciles at the walk-in stores are clueless, the call centre is clueless, and MTN Active is constantly offline ("the number you have called is not available...").
As a result, I payed the early termination fee for one of my contracts a while ago, and ported the number to Cell C. It has only been a pleasure. My two data contracts are, however, still with MTN, and I therefore still have the same problems with these two contracts. If MTN cannot sort out this problem, I will suspend these two contracts in January (when they expire anyway), and leave MTN for good.
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