Due to the utmost incompetence of the call centre,
firstly my current phone details were captured incorrectly.
Secondly they didn't put through the application to credit vetting in time, so the credit score expired which caused the application to be resubmitted (causing a weeks delays in the promised delivery date etc).
Thirdly NO ONE gave me even the courtesy of informing me in any way whatsoever of the delay. This not only inconvenienced me, but caused me unnecessary financial expenses. I had to prematurely cancel my current contract with Vodacom- convert to prepaid- so as to be eligible to change over to cell C on the (latest) promised delivery date. With the current delays premature cancellation wouldn't have been necessary and wouldn't have resulted in me paying penalties for cancelling the contract before it was due to run out end July.
The only reason the call centre "remembered" to resubmit the application to credit vetting and completely restart the whole application was because I CHECKED UP ON THE APPLICATION WITH THE ORDER TRACKING NUMBER after I heard nothing from Cell C after the (max) promised delivery date. They hadn't processed ANY part of it by then!!!
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