Based on Cell C Response below on the 28 May2013 - I'm still waiting for Sidefree to call me back to resolve this matter - he promised to call me back the same day at 4pm - I still haven't heard from him.
"Hello UrshiB,
This is really unfortunate as we continually reiterate the importance of providing commendable customer service. We do apologise for the inconvenience this has caused and have escalated the matter through to a very competent consultant.
You should receive communication from Sidefree shortly and he will ensure that this is resolved as per your initial expectations.
Regards
Cell C | TK"
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