My Vodacom account is monthly paid by debit order. Since October 2013 monthly amounts are deducted from my account for unknown services - only indicated as Content Services. To date the total amount deducted: R636.97
On enquiries Vodacom replied that it is for a third party - WASP / Integrat. I then lodged a complaint, as I have never subscribed to any such services, nor has any services of that kind been rendered to me. Vodacom replied: "It is not required by law for the agent (in this case Vodacom) to have a specific agreement with, or permission from, the customer; to bill and collect the money on behalf of the WASP."
I also lodged a complaint with WASP. They cancelled the unspecified, non-existing services but refused to refund the monies. They even claimed that I subscribed to the services and attached a chaotic Excel spread sheet to "proof" this subscription! I have never subscribed to any services nor have WASP/Integrat ever contacted me to confirm this "subscription".
Vodacom is my service provider and my contract is with them. I therefore insist that Vodacom refund me in full for monies deducted from my bank account for these obscure services.
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