This is my third post on hellopeter about the same thing, namely mtn's refusal to even attempt to resolve my billing dispute. On both previous occassions, mtn gave me a new REQ# which is supposed to be a tracked item? My account went from a steady R149 per month for 21 months, to suddenly be in excess of R14 000 (back in October).
A previous discussion with the call centre got them to commit to doing the following (quoted from the call centre agent) "If needed I will walk to the billing department myself, and stand there to ensure that they call you". That was over a week ago, still waiting for the call.
I receive 2 accounts every month, one via email, the other in the post. Funny part is that these 2 do not tie up to each other. How can they expect me to trust it at all?
More encouraging words heard in a call to the call centre a few minutes ago "There is a massive backlog on billing queries". When I asked if this backlog goes back to October, they confirmed it did.
So their billing is in such a state that they have a 3 month backlog of queries, the accounts they send do not correspond to each other, yet they expect me to pay this ludicrous account? Not happening.
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