Installed an ADSL line 3 months ago on their "special" R399 all inclusive. To date I've received 2 bills every month and I am paying R460. Spent 40 minutes on the line this morning to query this and get told that they have merged the accounts and I "should" get a rebate on my next bill. When I asked if they were sure the system will pick up the previous 3 months incorrect billing I got told that we have to wait and see.
Leanna in the Billing call centre told me to wait as she could log a dispute as "there is nothing wrong with the bill". I insisted and eventually got a dispute number "26935725". When asked what she put on the case, she replied "client queried billing for 3 months" - no mention of what the problem was and what has been done this morning to merge the accounts. There was a reason why I cancelled my previous line!!!
Telkom: your billing systems are pathetic and the only thing worse is your staff. Please spend some money on training staff to be more helpful and courteous.
0 comments