I recently discovered that my internet upgrade was done on an open line as opposed to a 2Gb top-up and had to fork out more than R3000 on a debit order in November! The upgrade was done in March-I have requested to be changed to a cash customer, and asked the manager for a bill detailing my correct charges minus the open line which had to be corrected! After complaing on Hello Peter I have been migrated, but no investigation was done to check where the error occured and my account rectified-I earn an average salary, have 2 kids that use the internet mainly for school projects and Mtn has failed to support me in my endeavour to protect my budget-my service had since been disconnected since I now owe Mtn more than R3900 and no mention is made by Mtn to investigate and to re-imburse me for a system error made by them! I am APPALLED that no member of Mtn has made it a priority to sort this through!
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