Client of service provider for > 5 years. Was given several payment options. Chose EFT. Paid invoice received at beginning of month at end of same month. Accepted by service provider for years. About 6-8 months ago started to be harrassed by provider to pay before 15th of month or face additional service charges. My wife and I received SMS, telephone calls demanding payment and attempts to force us onto Debit Order payments. Multiple requests to managers in Credit control which are recorded on our account to stick to prior arrangement of payment fell on deaf ears. In October 2013, someone in credit control attempted to force through a debit order transaction on my bank account without my permission - amounts to /.
Please invite other clients who have experienced similar service to lodge submission.
Please advise how I can lodge complaint with Consumer Council.