I received my Nashua Mobile Statement:33767909 on 2013-12-05, Invoice date:01/12/2013 with balance of R620.35 due end of Dec2013. I went to Durban Regional Office on 30Dec13 to pay due balance as usual, Tanya Pillay assisted and advised that debit order was already processed and after the cash payment my nashua account was R620.29 in credit however i advised her that there was no debit order reflecting on my account from them at that time. On 2Jan14 i noticed that there was a debit order processed by nashua indeed on my cheque account and went to reverse that debit on4Jan.
To my surprise, on 6Jan i received an sms from Nashua that my line will be softlocked as my account is overdue. Berton@Customer Service Jhb advised that there was no cash payment received and referred me to Freddie@Credit Control who advised that my account was billed twice on 1 Dec13 and should have paid twice due to invoice date changes from 15th to 1st of everymonth but only 1 statement was sent to me and my question is why would Tanya not advise that i was owing 2 invoices why would she say my account is in a credit balance.
Now myline is softlocked and have no one to help further as Credit Control is useless
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