My father who passed away has a contract with mtn. ( I have requested a transfer of ownership into my name, but this will only reflect in January) 1.On Nov billing period I realized that the account was overdue in region of R10, 000.(as I don't always get the billing emails, I wasn't aware, regardless when the phones were suspended I realized this and made the payment on 14 November 2013.2.I sent the proof of payment via email on 14 Nov 2013 to one of the consultants in the legal department to ensure that the account is reactivated.3 payment reference I used was 834557039 (the 0 got omitted for some reason) however I accept that this was my minor mistake. 4.I realized this and made a call to various other consultants to ensure they are aware of the payment by sending them the proof of payment as well.5.the payment only reflected on the 11 of December 2013 (meaning that the phone was inactive from 12 Nov to 11 December 2013) however I am now allegedly liable for the relevant periods billing, even though I could not use any of the phones during this time.
Now your legal dept (with a bad attitude) claims that due to a missing zero on a reference the payment took 30 days to reflect.
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