Phoned Afrihost in October 2013 to enquire about moving my ADSL line from my house in Newcastle to my new house in Amanzimtoti.
Call Centre agent told me that I just need to phone with the new number once the voice line has been installed by Telkom, and Afrihost will do the rest within a week.
Line Installed on 25th Nov. Phoned Afrihost to convert, only to be told that it will take 14 - 30 Working days. Eventually got put through to a supervisor, that told me that she will arrange for it to be done in 5 days. Cant remember her name, and every time I phone to speak to a Supervisor/Manager, I get told that they are busy/not currently available.
If all calls are recorded, surely my call with the supervisor was recorded, and I could be assisted?
I operate a business from home, so not having internet connectivity is costing me money.
VERY IRATE!
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