On 7 January this year I took out a Smart Standard 229 contract at the Istore in Sandton (R449pm). It was time for my upgrade.
The contract was supposed to start on the 1st of February.
Before the contract started, I realised that in fact the Smart standard was a better option to be on (R499pm).
It was an extra R50pm but the handset instalements were R100 less per month.
I was sent back and forward over and over again, and eventually the contract kicked off on the contract I didnt want to be on.
Since then, I have been trying to rectify this to no avail. I was put in touch with Bongi Malgas, CLO (Chief liason officer) but she passed the buck, and has not helped me one single bit.
Eventually, i decided to drive to Vodacom headoffice in Midrand.
There I was promised that Cheryl Reid will call me the following day. SHE DIDNT>
I have literally lost all energy with this and have been paying R100 extra per month for my handset installments.
If customer service is what you looking for, I have been absolutely disgusted at Vodacoms employees ability to take responsibility and sort this issue out.
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