Firstly, the intent was to load data to my 3 G stick at the Auto bank. I haven't done this before. It appears now after I checked the packaging box tonight, that I slot in the incorrect number. There were no way how I could trace the error at the auto bank (Standard bank)
After a 5 minute conversation, the person answering the phone on behalf of Cell could not assist me, except for saying, that I must negotiate with person to whom I made this transfer. What arrogance is this of Cell C. In stead of correcting a human error, they are passing the buck. My money was paid from my bank account to Cell C, and now they want distance themselves. On top of it, the assistant disappeared from the line. What a cop out! Communications make billions out of customers. The least they can do is to come up with a sound solution for customers who make an unintentional error.
I am their client, buying hundreds of rands of air time monthly, but when an error strikes, boy oh boy, you are not a customer any more.
The previous similar incident was a transfer via Internet. This one was from the auto bank to Cell C for the 3 G connection.
Please help me.
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