3rd report to Helopeter, and my issue is still not resolved. I need the ombudsman's details.
Sent: Friday, October 25, 2013 2:51 PM
To: [Email Removed]
Subject: RE: Vodacom Customer Care Reply - Authentication Response required Ref: 007G~GXWP
Good day,
Thank you very much for your response.
I am not interested in obtaining an itemised billing report, as I mentioned I didn't send the sms's and want Vodacom to sort out the matter. why must I pay Vodacom to investigate a query. This is the first time I hear of this kind of practice. I am in the banking sector and if my clients has a query on their account, I don't charge them to go and look what the problem might be. I just resolve the issue as soon as possible.
This is daylight. Please sort out my query.
Please provide me with the contact details of the Ombudsman?
Thank you
Edgar Cupido
From: [Email Removed] [Email Removed]
Sent: Thursday, October 24, 2013 3:39 PM
To: Edgar Cupido
Subject: RE: Vodacom Customer Care Reply - Authentication Response required Ref: 007G~GXWP
Dear Edgar Cupido
Kindly be advised that you are able to view the numbers where the international sms are sent to in an itemised billing.
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