On the 15th Jan, Veronica wrote: "We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:1628634
Ok so here i go again, Veronica phoned me on the 15thJan to hear what is my complaint, after a couple of minutes on the phone -a tuesday- Veronica ensured me that she will take this further and definetly contact me the Tuesday afternoon or latest the next day (Wednesday) But i surely missed the part that she will phone me Wednesday morning 2015 (maybe if i'm lucky) "Receiving priority attention" -what a JOKE!!! MTN i had enough its more than 2 weeks after my promised "call back" -its been a month now, i am paying for something that i am not using, that is broken, and with you! Why do you post all these nice and friendly words for the world to see, but your service "of the record" still!!! Excuse me for not being a happy client anymore but my next "plea" will be at every newspaper, Customer protection act, and whomever else i can find. I'm
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