6 years of customer loyalty to the Virgin brand on per second billing providing own phone.
Virgin knocked on MY door to supply me with THEIR phone.
November 2012, Asked the sales person on an email...
" My last Invoice from Virgin Mobile was still for the R500 package, Will this change to the 300 package from next month? "
The reply, also by email, ... " Yes it will Mr Oughton"
Did it, it went to a completely different billing stucture ALTOGETHER.
Namely, PER MINUTE BILLING.
And here's the best part, without ANY notification.
(Apparently it was in some of the small print in some documentation (that may have been delivered) AT THE SAME TIME AS THE PHONE!))
No Virgin, that is downright trickery, deceipt, deception, and non diclosure of THE most important material TERM to just about ANY Contract... THE PRICE.
POOR POOR POOR Show Virgin Mobile,
This is an absolute disgrace.
This is not good business practice and is no way to treat loyal customers of 6 years.
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