Background: I have a R149 per month data contract. I received a SMS about excessive use on the contract, by that time the bill was already more than R6800. I use a data dongle, connected to a WiFi router. The router is password protected with WPA2 security. No devices were connected to the router when I received the SMS. I phoned customer care and after a lot of nonsense about itemized bills, someone actually phoned me and said that they can send me a free EDR report instead of an itemized bill (which the customer care person did not now about). The EDR report shows the amount of data and the time it was used, but not what the data was used for.
My actual complain (apart from the excessive bill) is that after receiving the EDR report, I do not have any way of contacting anyone who I can talk to about the report. Customer care is useless, even if I supply the name of the person who sent me the report, they are unable to tell me how to contact that person. I have also sent e-mails to both [Email Removed] and [Email Removed] without any success. I need to sort out the problem before the debit order date and I do not know what to do now.
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