I have requested a ADSL line upgrade from 1mbps to 4/10mbps last moday (07/10/2013) Nothing happened until I called on Thursday and then the upgrade was completed on Friday (11/10/2013).
Since then I have had 0 connectivity I keep sending in support requests and I keep being told that the dsl port has been recreated, however I still do not have ANY connectivity!
For reference:
AH20131007-78658 (07/10/2013) - Line upgrade request - Completed on the 11/10/2013
AH20131011-79453 (11/10/2013) Marked as resolved (13/10/2013)
AH20131013-79535 (13/10/2013) Seems this one is still open
AH20130206-45028 (13/10/2013) Marked as resolved (16/10/2013)
AH20130206-45082 (16/10/2013) Marked as resolved (16/10/2013)
This is a poor performance, the only reason I place this complaint here, is so that someone other than their call center department may take notice of this and provide a service to me finally.
Afrihost is normally good and on the ball. however this time they missed the ball completely. Both my wife and I need this line for business too, however obviously this has not been happening and we are now feeling it. We are not able to respond to our clients or emails etc.
0 comments