Please note that I have been in contact with Virgin Mobile since last week Tuesday (1 October) regarding Airtime that was incorrectly loaded onto my account. I have a contract that costs me R199 a month - Smartphone contract; but this month, R988.00 was loaded onto my account - I contacted the call center and requested that they rectify this and was advised that it would be resolved within 24 hours. I have since then, contacted your call center 3 more times and was given the same answer; the issue would be resolved within 24 hours. It has now been 240 hours and the matter has still not been resolved. I am yet to receive a phone call from a supervisor which I requested on Tuesday; and you as the service provider suggested that I keep checking my balance?!?! What nonsense!
I hate to think that the delay of this matter being resolved will result in me being billed for your mistake and I am writing you this email to inform you that should this matter not be resolved, I will not be held responsible for the costs. I signed a contract for R199.00 to be debited off my account and should I find that any additional monies get debited off my account, I will be taking this matter furthe
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