I contacted Vodacom accounts/billing dept on the 19th Sept 2013 requested that my due cellphone bill be deducted over 2 months as it was higher than the usual amount and therefore would hurt my other accounts repayments if I paid it at once. I verified with Lee-Andri that this arrangement would be accepted and she confirmed it would be as they accept payments over two months and not three months.
I later received an sms that said Vodacom cannot make a payment arrangement on your current amount. Please call Vodacom after the 01st Oct 2013 to make an arrangement. The debit order of the full amount was taken on the 25th Sept.
what is the use of me calling on the 01st Oct 2013? I understand the CPA allows a customer to make payment arrangement when they can not pay and companies can not refuse such arrangements especially if the account is not in arrears and as a responsible client who never misses payments or ever had any bounced debit orders on my accounts; I feel I could be assisted in this instance.
There are countless customers who are handed over for legal collections and us faithful debtors are refused payment arrangements in our time of need. I'm very disappointed!!