» Telecommunications » Complaint / review: Mtn - Unauthorized debit order / undisclosed charges | #218687

Unauthorized debit order / undisclosed charges

Dear good people at mtn, kindly note if you tell me and confirm via sms that I am a cash paying client why the eff are you running debit orders through my account after I have paid you already. I have contacted your call centre to find out why I'm being debited and they can't pick up anything on the system for that amount even though the reference states MTN SP strange I know... I have been instructed by your consultant to contact my bank to query it I don't know how that will help me when debit orders are set up by the company debiting you... Please don't tell me you are debiting me for someone elses acount. I would like to know if that money isn't paying my account where the is it sitting... Alsoi have requested for a resend of a statement only after I call back to ask why I haven't got it am I being told that it's R21.50 for the statement. All your calls are recorded so by all means verify my claims and I want the fee reversed immediately. When you are done with your investigation please call me to tell me where the R288.31 is that you took from my account the reference if you need help finding it is MTN SP A47044570099207479.


Company: Mtn

Country: South Africa   City: Head office

Category: Telecommunications


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