In February 2012 my cell phone number was ported to a different service provider simply because their branches could not supply me with an instrument on the day I needed it. Nashua Mobile never closed my account and continued to deduct subscriptions. Finally, after having spoken to numerous people both telephonically, by email, and visiting different branches over a period of months I visited the Midrand branch (for the 2nd time) and Colin Pretorius assisted me. He spent two hours trying to resolve the problem and did not stop until it was sorted out and he had made the necessary changes on their system. Sadly other staff did not follow through and more money was deducted. I contacted him again after receiving no help from their Accounts Dept and within days I had my refund.
His dedication to his job, his attitude towards his client, his determination to get the problem solved and the manner in which he assisted me, was just fantastic. Nashua Mobile should employ more people like this. He is an asset to their company especially after the shoddy treatment from many others in their organisation. Well done Colin and thank you so very much.
0 comments