I opened a new account with Vodacom on 28 August 2013.
On 05 September 2013, just after 5pm my service was suspended. When I contacted the call centre, I was told that the account was with legal & that they cannot access any information. I was informed that legal works between 8am and 5pm & that I had to contact them in the morning.
On 06 September I spoke to a woman in legal, who confirmed that my account had been suspended, as I am deceased.
I confirmed all of my personal details & she then had my service re-instated.
I requested that she send me an email stating that Vodacom had messed up & that they had declared me dead. She said she could not send such an email & that she would speak to her supervisor.
I would like Vodacom to own up to their incompetence, as finding out that I am dead is not the most pleasant experience. I would also like Vodacom to take action against the incompetent who "killed me" on the system.
When I tried to complain via the Vodacom client call centre, I was treated like an, as the staff are not willing to take a complaint, and they clearly do not understand the implications of declaring someone dead by means of incompetence!
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